Service & Support

 

At Toner Plus we try and distinguish ourselves from our competitors with our unsurpassed level of customer service and satisfaction. Our friendly and helpful staff are always willing to assist in any manner possible. From general advice on equipment and consumables to perplexing information technology issues.

Toner Plus offer service solutions for both preventative and breakdown solutions for all popular brands of Laser Printers, Photocopiers and Fax machines. Including popular brands such as Hewlett Packard, Samsung, Kyocera, Canon, Lexmark, Brother, OKI, Lanier as well as many others. Our service vehicles are well stocked with common replacement parts for many common printers. Should we be required to take your printer off-site for repairs, we offer free loan printers to keep your business productive.

Our service delivery can be broken down into the following categories;

HELP DESK: Toner Plus offers telephone assistance to clients that require immediate attention with their printing equipment or network related issue.

PREVENTATIVE MAINTENANCE:Our service technicians can provide preventative and remedial maintenance to pro-actively pre-empt problems before they arise, thus minimising the risk of an emergency call-out and disruption to your business.

SERVICE CONTRACTS: In todays busy world, it can be a major burden for businesses to ensure that all office equipment is kept in optimum running order. Toner Plus can reduce the burden on your staff in maintaining your equipment by making sure that maintenance and warranty information is kept up to date and properly maintained with scheduled servicing.

As each business has different individual service and maintenance needs, Toner Plus can tailor a service plan that will suit your budget and your business requirements. Call our staff to arrange an appointment and one of our represenatives will come and visit you on-site and discuss your servicing and maintenance requirements.

For clients that purchase their consumables through Toner Plus, we offer discounted servicing rates. Please login to our clients area for pricing structures.